Privacy Policy

Colortree Label Corporation – Facebook Messenger Assistant
Last updated: October 9, 2026

This policy explains how Colortree Label Corporation ("we", "us") handles information when you send a message to our Facebook Page, where replies may be provided by an automated assistant.

1. Information we collect

• Your Messenger ID – a Page-scoped ID assigned by Meta, so we can reply to you and keep your conversation together. We do not receive your Facebook password.
• Your name as shown on Facebook, and your profile picture when Meta provides it, so our team can see who they are talking to.
• The messages you send us and our replies, including any details you choose to share, such as your name, phone number, email address or order requirements.
• The date and time of each message.

2. How we use it

• To answer your questions about our products and reference prices.
• To remember the recent conversation so we do not ask you to repeat yourself.
• To look up your order status when you provide your order number and contact details.
• To let our team follow up on quotations, orders and concerns, and reply to you directly.
• To review and improve the quality of our replies.

We do not sell your information and we do not use it for advertising.

3. Service providers

We use the following providers to operate the assistant. They process data on our behalf:

• Meta Platforms – delivers messages through Facebook Messenger.
• Google (Gemini API) – generates the automated replies. Your message and recent conversation are sent to Google to create a reply.
• Supabase – stores the conversation records and our order data.
• Resend – sends internal email notifications to our own team (for example, when a customer leaves contact details, asks for a quote, or is waiting for a reply, or when our product price list needs review).
• Vercel – hosts the assistant.

4. How long we keep it

We keep conversation records for as long as needed for customer service purposes, and you can ask us to delete them sooner at any time (see below). Only the most recent 24 hours of a conversation are used to generate automated replies.

5. Your choices and data deletion

You can ask us to access or delete your conversation records at any time. Email marketing01@colortree.com.ph with the subject "Messenger data deletion" and include the name on your Facebook account and the approximate date you messaged us. We will delete your records within 30 days and confirm by email.

You can also stop using the assistant at any time by no longer messaging our Page, and you can delete the conversation from your own Messenger app.

6. Security

Conversation records are stored in a database that can only be accessed by our server, not by the public website.

7. Contact us

Colortree Label Corporation
Lot 3-5 Blk 8 Phase 2 Mountview Industrial Complex Bancal Carmona Cavite, Carmona, Philippines
Phone: 0935 497 0138
Email: marketing01@colortree.com.ph
Website: www.colortree.com.ph